Privacy Policy

Big G Electric is responsible for the personal information under its control. Our person in charge of the protection of personal information is Marisa Timmler. Send privacy questions, requests or complaints to info@biggelectric.ca, addressed to the Privacy Officer, or call (514) 941-6061.

This policy operates subject to Québec’s private-sector privacy law and other applicable privacy laws. It does not reduce any legal right or remedy.

Our contact forms request your name, phone number, email address, project address, service needed and message. You may also upload photos or documents. The form identifies required fields. We also receive information you provide by email, telephone or during service arrangements, such as project specifications, scheduling instructions and records needed for estimates, invoices and warranty requests.

Provide only information relevant to your request. Remove unrelated faces, documents, access codes and location metadata from attachments where possible. Do not send payment-card details, identity documents or other sensitive information through the general contact form. Provide another person’s information only with appropriate authority.

We use necessary information to answer inquiries, assess projects, prepare estimates, arrange visits, perform requested work and provide related customer support. Where relevant, we use service records to administer billing, warranties or rebate assistance you request; maintain required business records; address disputes; protect our systems against misuse; and meet legal obligations.

Information collected for a request is not permission for unrelated uses. A new purpose requiring consent will be explained separately before that use. Any use or disclosure without consent must fall within an applicable legal exception.

We seek consent appropriate to the information and purpose where required by law, including express consent for sensitive information. Simply browsing this website does not authorize unrelated collection, use or disclosure.

You may decline optional information or contact us to withdraw consent for future uses or disclosures. We will explain any effect on your request. We will not condition service on unnecessary information. If information is needed to conclude or perform a contract, or its collection is legally authorized, refusal may prevent us from completing the relevant service. Withdrawal does not undo prior lawful processing or override required recordkeeping.

With your permission, Big G Electric uses Google Analytics 4 to measure website visits and completed contact requests. Google can receive measurement cookies and technical data such as page addresses, browser information and event times. If you also allow ad campaign measurement, advertising click identifiers and measurement data may be shared with Google Ads when the accounts are linked, to understand which campaigns bring inquiries. Personalized advertising is disabled. Our measurement events do not include your name, email address, phone number, message, project address or attachments.

Site analytics and ad campaign measurement are off until you choose. You may reject optional measurement, allow site analytics alone, or allow both using the cookie preferences panel. Your form works regardless of your choice. Use Cookie preferences in any footer to change or withdraw consent for future measurement. On withdrawal, our implementation stops the relevant measurement and clears the applicable first-party measurement cookies; this does not erase data already lawfully received by Google.

Your choice is saved in this browser’s local storage for up to 180 days. Analytics cookies are configured with a 180-day lifetime. With analytics consent, a one-use session marker containing a submission time and page path, but no form contents, helps count a successful confirmation once; it is valid for 10 minutes. Blocking browser storage may prevent measurement. Google may process measurement data outside Québec; see the section on processing outside Québec and Google’s Privacy Policy.

Pages load fonts from Google Fonts, styling software from the Tailwind CDN and icons from unpkg. Images may also load from Unsplash, or from Placehold.co when local generator images fail. These requests disclose technical data such as your IP address and browser/request information to the relevant provider. Hosting and delivery systems may also record requested resources, dates and security-related logs.

Normandin Systems develops, hosts and manages the site. Contact forms are configured for Netlify Forms, which may process submitted information and attachments when enabled by the hosting setup. External websites you choose to visit have their own privacy practices.

Access is limited to people who need information for their duties. Necessary information may be handled by our authorized personnel and service providers supporting website management, hosting, email, form delivery, administration or the work you request. Providers acting on our behalf must be subject to the contractual confidentiality and use restrictions required by law.

Relevant information may also be disclosed to professional advisers, insurers, authorities or other recipients where necessary and lawfully permitted, including to address a legal claim or emergency. An optional referral to another company requires your consent. This policy does not authorize third parties to use your inquiry for their own marketing.

Technology providers may process or store information outside Québec, including elsewhere in Canada or the United States. Information may then be subject to the laws and lawful access powers of those jurisdictions. Before entrusting personal information to a provider outside Québec or communicating it there, we are required to assess privacy impacts, establish adequate protection and enter into the required written agreement. Applicable notice and consent requirements also apply. Contact our Privacy Officer for information about the providers involved in your request.

Personal information must be protected by reasonable measures suited to its sensitivity, purpose, amount and format. No Internet transmission or storage system is completely secure. Contact our Privacy Officer promptly if you suspect information sent to us has been compromised. Where required, we take steps to reduce harm and prevent recurrence, maintain an incident register and notify affected individuals and the Commission d’accès à l’information when an incident presents a risk of serious injury.

Retention depends on the request, ongoing work, warranty needs, applicable accounting or legal duties and necessary dispute records. Once these purposes are fulfilled and required retention ends, information is securely destroyed, or anonymized only where legally permitted and in accordance with applicable requirements.

You may request access to your personal information and correction of inaccurate, incomplete or ambiguous information, subject to legal exceptions. Where applicable, you may request computerized information collected from you in a structured, commonly used technological format, or its transfer to a legally authorized recipient, excluding created or inferred information and subject to the law’s conditions.

Send a written request to our Privacy Officer. We may verify your identity or authority before releasing information. We respond to access and correction requests in writing within 30 days of receipt. Any refusal will identify the legal basis and available recourse. You may also request deletion, cessation of dissemination or de-indexing where the conditions established by law are met.

Send a privacy complaint to our Privacy Officer with the relevant facts and your contact details. We will examine the concern and communicate our response. You may also contact the Commission d’accès à l’information du Québec or exercise any other applicable remedy without first completing our complaint process.

We publish policy changes on this page and update the effective date. Material changes will be brought to your attention as required by law, and new consent will be obtained when necessary. A policy update alone does not authorize a new use requiring your consent.